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I've
received my confirmation email, what now? |
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If
you've received your confirmation email, then your registration
number will have been emailed immediately unless you chose to subcribe
rather than purchase outright. If you chose to subscribe, you should
recieve your registration number(s) within one business day. In
the mean time, go to our downloads
page and download the product you have ordered. You have 14
days of free access, during which your registration number will
arrive. |
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I
ordered and never received a confirmation email. What happened? |
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You
probably entered your email address incorrectly when ordering or
you have a spam filter that has blocked the message. If you have
not found the email after checking your spam filters, send us an
email with your billing address and phone number, as well as what
product you ordered (and approximately when), and we will match
it with our records and complete your order. |
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I've
ordered, how do I get my software? |
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Simply
go to our downloads page and download
the product you ordered from there. Use the Demo Now button for
temporary access until your Registration Number arrives. |
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I
ordered the CD-ROM to be delivered, can I download as well? |
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Yes
you can! Simply go to our downloads
page and download the product you ordered. There is no need
to reinstall when your CD-ROM arrives. |
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I've
already downloaded the demo, do I need to download again after ordering? |
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No,
however make certain that you have downloaded the latest patch if
you downloaded some time ago. Also, verify you have the correct
product and version installed if it has been some time, as these
are the most common registration problems we encounter. |
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I
can't download my order, can I upgrade to the CD-ROM? |
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Yes
you can. The price difference is $5.00 for the CD-ROM, plus $5.00
shipping and handling. Click here to
order. |
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How
do I upgrade to a higher edition? |
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You
can upgrade to a higher edition for the price difference by clicking
here. Once you have purchased your upgrade and received your
new Registration Number, run the program, select the Help menu,
and then Upgrade Your Copy. Enter the new Registration Number over
the old one. This will unlock the new features. |
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Do
you have a money back guarantee? |
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Yes
we do! We are so confident in our products that we offer a 60-day
money back guarantee on our software. Click
here for details. |
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Why
am I getting security warnings from my browser if your site is supposed
to be secure? |
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Our
site is secure, however not until you begin to enter your credit
card information (your address information and what you ordered
for example do not need to be encrypted). |
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